Service Operations · Plan Management · Intake & Triage · Coordination Hubs · Inbound Service Centres
Inbound service operations run on call volume, compliance obligations, and coordination between workers, clients, and third parties. One missed call is a family in distress with nowhere to turn. One expired document is an audit finding. One dropped task is a service gap. Titus gives your operation a platform that handles all three.
If you run an outbound sales floor or contact centre, Titus is not your platform. We don't do predictive diallers. We do operational compliance at scale.
And how Titus fixes each one without adding headcount.
80 calls a day, 6 staff. Calls go to voicemail. Families wait. Referrals drop. Your team is stretched to breaking point and every missed call is a missed obligation.
Titus: Andy AI answers every call, 24 hours a day, 7 days a week. Triages enquiries, takes messages, logs the contact, and routes to the right person. No voicemail. No missed calls.
You are paying a coordinator penalty rates to sit by a phone at 11pm. They burn out. They call in sick. The phone rings and nobody answers.
Titus: Andy AI covers every night, every weekend, every public holiday. Consistent. Tireless. No penalty rates. No burnout.
One client. Six communication threads. The plan manager emailed. The support worker texted. The family called. Nobody has the full picture.
Titus: Unified inbox with full contact history. Email, SMS, calls, and notes all linked to the client record. One place. One truth.
200 referrals a month. Each one needs intake, triage, allocation, documentation, and follow-up. Things get missed. Deadlines pass.
Titus: Workflow automations move referrals through stages. Referral Kanban board gives you a visual pipeline. Nothing sits in a pile.
Every Sunday afternoon, someone spends 3 hours texting workers, checking availability, filling gaps, and hoping nobody cancels Monday morning.
Titus: Smart rostering with AI. Matches workers to shifts by availability, distance, and compliance status. Publishes the roster. Handles cancellations automatically.
An unannounced audit could land any day. Your registers are in spreadsheets. Your incident log is in three different folders. Your compliance officer is panicking.
Titus: 18 compliance registers, always live. Incidents, complaints, risks, worker screening, vehicle checks, policies. PDF audit pack generated on demand.
After-Hours Cost Comparison
"The $72,000 you save funds a coordinator role focused on complex cases, not answering routine calls at midnight."
Feature Mapping
| Service Operations Need | Titus Feature |
|---|---|
| Answer every inbound call, 24/7 | Andy AI Receptionist with call triage, message logging, and smart routing |
| Track referrals from intake to allocation | Referral Kanban with workflow automations and stage-based notifications |
| Maintain compliance registers at volume | 18 configurable registers: incidents, complaints, risks, screening, policies |
| Coordinate workers across multiple sites | Smart rostering with AI matching by distance, availability, and compliance |
| Unified view of all client communication | Unified inbox: email, SMS, calls, and notes linked to each contact record |
| Generate reports without manual data entry | AI-powered field notes and weekly reports from voice or structured input |
| Track worker document expiry and compliance | Document control with automated expiry alerts and renewal workflows |
| Produce audit packs on demand | PDF audit pack generator across all registers and compliance records |
| Manage service agreements and schedules of support | Digital signing with Schedule of Support calculator and agreement builder |
| Onboard and train staff without a training manager | LMS with AI course builder: upload a document, generate a course, track sign-offs |