The Story Behind Titus CRM
Gus
Founder
Brisbane, QLD
Titus CRM exists because Gus ran an NDIS provider — Delta Community Support — and experienced the admin pain firsthand. Every night was spent buried in spreadsheets. Five different tools to manage clients, rosters, HR, recruitment, and compliance. Calls missed after hours because there was no system to catch them.
He built Titus to solve his own problems first. A single platform that replaced the patchwork of disconnected tools, automated the repetitive tasks, and gave him back his evenings. Once it worked for Delta Community, he made it available to other providers facing the same struggle.
"I was spending every night on spreadsheets, juggling 5 different tools, and missing calls after hours. I built Titus because no one else was solving this problem properly for Australian providers."
Our Mission
Replace five separate tools with one AI-powered platform — and save providers real money doing it.
One Platform, Not Five
CRM, rostering, HR, recruitment, and compliance in a single system. No more switching between tools.
Save $64,000+ Per Year
Cut admin costs by consolidating subscriptions, reducing manual work, and automating compliance tasks.
Built in Australia
Designed for Australian providers, with Australian data hosting, SCHADS compliance, and NDIS-native workflows.
Company Details
Company
Titus CRM Pty Ltd
ABN
28 616 760 206
Location
Brisbane, QLD, Australia
Phone
Founded
2025
Platform
AI-powered CRM for NDIS, Aged Care & Community Service providers
Data Hosting
Sydney, Australia (AWS ap-southeast-2)
Our Customers
Providers already using Titus CRM to run their operations.
Why Providers Choose Titus Over Generic CRMs
Most CRM platforms were designed for sales teams and marketing departments. Titus CRM was designed from day one for the specific workflows that NDIS, Aged Care, and Community Service providers deal with every day. Here's what makes it different:
- SCHADS Award compliance built into rostering — penalty rates for Saturday, Sunday, public holidays, overtime, and broken shifts are calculated automatically. No spreadsheet formulas to maintain.
- 18 QMS registers populated from daily operations — incident reports, worker screening, medication logs, complaints, and more. Six registers auto-populate from operational data, so audit preparation takes minutes instead of weeks.
- NDIS budget tracking at the line item level — 635 support items from the 2025-26 NDIS Price Guide built in. Client budgets update in real time as shifts are rostered and completed.
- Voice-to-text progress notes — support workers speak their notes using Australian English speech recognition. AI structures the transcript into NDIS-compliant documentation with goal references.
- Digital service agreements with automated reminders — participants sign on their phone. Automated follow-up at 3, 7, and 12 days. Expiry reminders at 14, 7, and 3 days before plan end.
- 24/7 AI phone agent (Andy) — answers calls, takes messages, books appointments, and escalates urgent matters. Providers never miss an after-hours call again.
Technology and Data Security
Titus CRM is built on enterprise-grade infrastructure with Australian data sovereignty as a core requirement:
Database
PostgreSQL on Supabase (AWS Sydney, ap-southeast-2)
Hosting
Vercel Edge Network with Sydney region preference
Encryption
TLS 1.3 in transit, AES-256 at rest
Data Isolation
Row Level Security (RLS) — each provider sees only their own data
AI Provider
Anthropic Claude — data not used for model training
Uptime
99.9% availability target with automated monitoring
What We Stand For
Australian-built, Australian-owned
NDIS-first design — not a generic CRM with NDIS bolted on
No per-user fees — unlimited staff at every tier
Data hosted in Sydney (AWS ap-southeast-2)
Ready to Simplify Your Provider Admin?
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