Domestic Violence Case Management Software Australia

Why It Matters

Frontline Work Deserves Better Systems

Most DFV services run on a patchwork of spreadsheets, paper files, shared inboxes, and personal phones. That patchwork creates risk — for clients, for staff, and for the service.

The Patchwork

🗂️ Client files split across spreadsheets, paper, and shared drives — anyone with the link can open them
📞 Intake and after-hours calls land on personal mobiles with no record of what was said
📅 24/7 refuge rosters built by hand — SCHADS errors surface at payroll, not before
📝 Incidents recorded inconsistently, in different formats, in different places
📋 Worker screening and training records tracked in yet another spreadsheet
📊 Funder reports assembled manually from fragmented data every quarter

One Secure System

🔒 Client records in one system, visible only to staff whose role allows it
📬 Calls, SMS, and email in one inbox — transcribed, summarised, and attached to the record
✅ Rosters checked against SCHADS Award rules in real time, before shifts are worked
🗒️ A structured incident register — every entry timestamped and attributable
🎓 Screening, certifications, and training tracked with expiry alerts, plus a built-in LMS
📈 Reports for boards and funders drawn from data you already hold

Platform Features

What Titus Does for DFV Services

Real features, mapped to the work of crisis accommodation, outreach, and case management teams.

Confidential Client Records

Client Records With Role-Based Access

Client information in a DFV service is sensitive by definition. In Titus, access is controlled by role — your administrators decide who sees what, and every record stays scoped to your organisation.

Role-based permissions — staff see only the clients and record types their role allows
Records scoped to your organisation with database row-level security
Every entry timestamped and attributed to the staff member who made it
Individual staff logins — no shared passwords or shared spreadsheets
Client agreements and consent documentation stored against the record

Titus CRM client record view with structured client information and documentation

Case Notes & Incidents

Structured Case Notes and an Incident Register

Consistent, defensible documentation matters when your records may be relied on by courts, police, or child protection. Titus gives every worker the same structure for notes and incidents — in one place, not six.

Case notes and progress notes recorded against the client file
Structured incident register with consistent categories and follow-up
Notes attributed to their author with date and time
Full history in one place — no hunting across systems at handover
Export records and reports when they're needed

Titus CRM incident register showing structured incident reporting and tracking

Crisis Accommodation Rostering

Rostering Built for 24/7 Refuge Staffing

Refuges and crisis accommodation never close. Titus rostering handles round-the-clock rotations, overnight and sleepover shifts, and multiple sites — and checks every shift against SCHADS Award rules before it's worked.

Weekly calendar view across all staff and locations
Sleepover, overnight, and on-call arrangements supported
Real-time SCHADS compliance checks — overtime, minimum engagement, penalty rates
Shift cost estimates at the point of rostering
SCHADS-compliant timesheets — staff check in, managers approve

Titus CRM rostering calendar with SCHADS Award compliance checking for 24/7 services

Intake & On-Call Lines

Every Intake Call, Recorded Properly

When someone reaches out to your service, that first contact matters — and so does the record of it. Titus brings calls, SMS, and email into one inbox, with AI transcription so nothing said on an intake or on-call line is lost.

Built-in phone system — no separate PBX or personal mobiles for intake
Calls transcribed and summarised by AI, with action items
SMS, email, and calls in one unified inbox
Contact history linked to the client record, visible by role
Enquiry pipeline to track referrals from first contact to intake

Titus CRM call transcription showing an AI-generated summary of a phone call

Workforce & Training

Screening, Certifications, and Training in One Place

Your workers hold checks and qualifications that expire. Titus tracks them all with expiry alerts, and its built-in Learning Management System delivers and evidences staff training — so onboarding and refreshers don't rely on memory.

Worker screening checks and certifications tracked per staff member
Colour-coded compliance dashboard with expiry alerts
Built-in LMS for induction, refreshers, and role-specific training
Training completion recorded as evidence for audits and funders
Stakeholder and funder reporting drawn from live operational data

Titus CRM staff compliance dashboard showing certification and screening status

Safety-First Record Keeping

Access Control You Can Explain to Your Board

We won't hand-wave about security. Here is plainly how client information is protected in Titus: access is decided by role, every record is scoped to your organisation, every entry is attributable, and your data lives in Australia.

Role-based
Permissions decide which staff can see which clients and records

Org-scoped
Database row-level security keeps records inside your organisation

Attributable
Entries are timestamped and tied to the staff member who made them

Sydney

Client records stored in an Australian (Sydney) database region — see our privacy policy for full data-handling details

Discuss Your Privacy Requirements →

Titus CRM staff record management with individual logins and role assignment

Who It's For

Built for the Services Doing the Work

Titus supports domestic and family violence organisations across accommodation, outreach, and case management.

🏠

Refuges & Crisis Accommodation

Staffing properties around the clock, managing sleepover and overnight shifts, and keeping resident records confidential across sites — with SCHADS checked before payroll, not after.

🚗

Outreach & Mobile Support Services

Workers in the community need case notes, contact history, and schedules from any device — in a system where access follows the worker's role, not a shared login.

📋

Case Management Organisations

Structured case notes, consistent incident recording, and reporting for funders — the documentation discipline your service is accountable for, without the spreadsheet sprawl.

📞

Services Running Intake & On-Call Lines

A built-in phone system with transcription means after-hours and intake calls are captured, summarised, and attached to the record — not lost on a personal mobile.

🤝

Multi-Program Community Organisations

Running DFV services alongside NDIS, aged care, or youth programs? Titus serves the full human-services stack, so one platform can carry more than one program.

🌱

Growing Services (10–200 Staff)

Ready to move off spreadsheets without a heavyweight enterprise rollout. Rent Titus and growing your team never grows your software bill — and when you're ready, own it outright from $6,500.

Getting Started

Up and Running in Days, Not Months

No lengthy implementations. Most organisations are live within a week.

1

Book a Demo

30 minutes with our team. We'll walk through the platform against how your service actually operates, and answer every question.

2

Start Your Free Trial

21 days, full access, no credit card needed. Set up roles and access permissions before any client data goes in.

3

We Onboard Your Team

Dedicated onboarding support to configure Titus for your organisation and train your staff. Migrating data from your existing system is quoted separately.

4

Go Live & Stay Predictable

Rent at a weekly fee that doesn't move as you hire — or own your platform outright from $6,500 with no ongoing fee. Either way, your cost stays predictable.

Simple Pricing

Rent It. Grow Into It. Or Own It.

Per-user software penalises services for growing their team. Titus gives you three ways in — rent the complete platform as one flat weekly fee that never climbs as you hire, step up as you grow, or own a branded platform of your own outright. Predictable pricing built for funded services, whether you roster 12 workers or 90.

Startup Rent

^$169

per week + GST, flat

Up to 100 contacts · 50 clients · billed weekly

For brand-new DFV services getting off the ground — the complete platform, at a starter rate.

The complete Titus platform

All platform modules

Confidential client records

Role-based access control

Case notes & incident register

24/7 rostering & SCHADS checks

Timesheets & approvals

Multi-channel inbox & phone

AI call transcription

Screening & certification tracking

Learning Management System

Stakeholder & funder reporting

Start 21-Day Free Trial →

No credit card required. No lock-in contract. Cancel anytime.

Outgrowing the caps?

Step up to Rent Titus — up to 300 contacts and 100 clients for $249/week. Same system, more headroom, no renegotiation.

Frequently Asked Questions

What domestic and family violence services ask before moving to Titus.

What is the best case management software for domestic violence services in Australia?

Titus CRM is a case management platform built for Australian care providers, including domestic and family violence services. It combines confidential client records with role-based access, case notes, an incident register, 24/7 rostering for crisis accommodation, staff screening tracking, intake call transcription, SCHADS-compliant timesheets, and funder reporting in one platform. Rent it as a flat weekly subscription — not per user — or own it outright as a one-off branded build.

How do DFV services keep client records confidential in Titus CRM?

Titus CRM controls access to client records with role-based permissions, so staff only see the clients and record types their role allows. Every record is scoped to your organisation using database row-level security, entries are timestamped and attributed to the staff member who wrote them, and client records are stored in an Australian (Sydney) database region. Access is managed by your administrators, not shared logins. See our privacy policy for full data-handling details.

Can Titus CRM roster staff for refuges and 24/7 crisis accommodation?

Yes. Titus CRM's rostering module is built for 24/7 services. It handles round-the-clock rotations, sleepover and overnight shifts, on-call arrangements, and multiple sites, and checks every shift against SCHADS Award rules in real time — flagging overtime, minimum engagement, and penalty rates before they become payroll problems. Staff check in against shifts and managers approve timesheets in the same system.

Does Titus CRM handle intake and after-hours crisis lines?

Yes. Titus CRM includes a built-in phone system with a unified inbox for calls, SMS, and email, so intake enquiries and after-hours calls land in one place instead of a personal mobile. Calls can be transcribed and summarised by AI, and the full contact history stays attached to the client record — visible only to staff whose role permits it.

How much does domestic violence case management software cost?

Titus CRM gives DFV services three ways in. Rent it as one flat weekly fee — Startup Rent is $169/week for up to 100 contacts and 50 clients, and Rent Titus is $249/week for up to 300 contacts and 100 clients. Or own it outright with a one-off branded build from $6,500, delivered in 30 days with no subscription. Every option includes the full platform. There are no lock-in contracts on the rent tiers, billing is weekly, and the price is not per user, so it never climbs as you hire more staff — predictable on grant funding cycles.

Does Titus CRM support SCHADS Award compliance for DFV staff?

Yes. Most Australian DFV service staff are employed under the SCHADS Award, and Titus CRM checks rosters and timesheets against SCHADS rules in real time — including minimum engagement periods, overtime, broken shifts, sleepover provisions, and weekend and public holiday penalty rates — before shifts are worked, not after payroll runs.

Is there a free trial and how long does setup take?

Yes. Titus CRM offers a 21-day free trial with full access to every module and no credit card required. Most organisations are operational within a week — Titus includes onboarding support to configure roles and access permissions and train your team. Migrating client and staff data from your existing system is quoted separately, based on data volume and source system. Any changes or additions to the product beyond standard configuration are also quoted separately, based on the amount of work required.

Case Management Built Around Confidentiality