What software do youth residential care providers use?
Youth residential care providers in Australia typically run their houses on a single platform that combines case management with workforce management, rather than separate rostering, incident, and training tools. Titus CRM is built to support youth residential providers with 24/7 rostering and SCHADS Award interpretation, shift notes and handovers, an incident register, staff screening-check tracking, a built-in LMS for mandatory training, and timesheets in one system. Every record is linked to the young people, staff, and houses involved, so nothing lives in a spreadsheet or someone's inbox.
Can Titus CRM roster 24/7 youth residential houses, including sleepovers?
Yes. Titus CRM rosters round-the-clock youth residential houses — sleepover shifts, active nights, weekend cover, and back-to-back rotations — with every shift checked in real time against SCHADS Award rules. Sleepover provisions, minimum engagement, overtime, and penalty rates are flagged at the point of rostering, before they become a payroll or compliance problem.
How do youth workers record shift notes and handovers in Titus CRM?
Youth workers record shift notes in Titus CRM against each shift and each young person, so the incoming worker sees what happened — behaviours, appointments, and follow-ups — before their shift starts. Notes are timestamped, searchable, and linked to clients, staff, and houses, turning handover from a verbal ritual into a documented record that managers can review at any time.
How does Titus CRM handle incident recording and reporting in youth residential care?
Titus CRM includes a structured incident register that captures each incident in a consistent, searchable record linked to the young person, staff, and location, with escalation workflows and instant export for reviewers. It is built to support your incident-notification obligations — mandatory notification deadlines are flagged automatically, and you stay in control of what is reported to your regulator and when.
How much does Titus CRM cost for youth residential providers?
Rent it weekly — $169/week for up to 100 contacts and 50 clients, or $249/week for up to 300 contacts and 100 clients — or own it outright with a one-off build from $6,500. It is not priced per user, so it doesn't climb as you hire more youth workers. Every module is included: rostering, shift notes, the incident register, staff compliance tracking, the built-in LMS, and timesheets. There is a 21-day free trial with no credit card required and no lock-in contract.
