What software do NDIS support coordinators use?
Support coordinators use practice management platforms like Titus CRM to keep participant plans, budgets, provider contacts, progress notes and communication records in one system. Titus CRM adds AI call transcription and a daily NDIS compliance auditor, so coordination work is documented automatically instead of typed up after every call.
How can support coordinators track participant budgets and plans?
Titus CRM tracks each participant's NDIS plan and funding in real time — remaining balance by support category, spend to date and projected run-out dates. Alerts fire when funding drops below a threshold or a plan review date approaches, so budget conversations happen before the money runs out.
How do support coordinators keep records of calls, SMS and emails?
Titus CRM combines phone calls, SMS, email and chat in one multi-channel inbox, with every conversation linked to the participant's record. Calls are automatically transcribed with an AI summary and action items, giving you a defensible record of every coordination conversation without manual note-taking.
What reporting does support coordination software provide?
Titus CRM keeps a running evidence file for your practice — the NDIS compliance auditor scores you against the NDIS Practice Standards daily and exports audit-ready PDF reports in one click. Per participant, you can report on budget position, progress notes, incidents and the full communication timeline of calls, SMS and emails.
How much does support coordination software cost?
Rent it weekly — $169/week for up to 100 contacts and 50 clients, or $249/week for up to 300 contacts and 100 clients — or own it outright with a one-off build from $6,500. Not priced per user, so coordinators and admin staff are all included. Every plan includes all modules and starts with a 21-day free trial, no credit card required.
