What software do NDIS in-home support providers use in Australia?
NDIS in-home support providers use platforms like Titus CRM to manage rostering, progress notes, staff certifications, timesheets and client communication in one place. Titus CRM adds AI features — call transcription, an AI phone assistant and a daily NDIS compliance auditor — so high-volume in-home teams spend less time on admin and more time on visits.
How does rostering work for in-home support shifts?
In Titus CRM you build shifts in a visual weekly calendar, assign support workers to each client visit, and publish the roster to staff. Every shift is checked against SCHADS Award rules — minimum engagement, broken shifts, overtime and penalty rates — before it goes out, and staff check-ins feed straight into timesheets.
Does in-home support rostering software handle SCHADS Award compliance?
Yes. Titus CRM has a SCHADS compliance bot built into rostering that checks every in-home shift in real time against Award rules including minimum engagement, broken shift allowances, overtime and weekend and public holiday penalty rates. Violations are flagged before the roster is published, not after payroll runs.
How much does in-home support software cost?
Rent it weekly — $169/week for up to 100 contacts and 50 clients, or $249/week for up to 300 contacts and 100 clients — or own it outright with a one-off build from $6,500. It is not priced per user, so it doesn't climb as you hire more support workers. Every option includes all modules and starts with a 21-day free trial, no credit card required.
Can Titus CRM handle both NDIS and private in-home care clients?
Yes. Titus CRM manages NDIS participants and privately funded clients side by side — each client record holds its own funding details, agreements, progress notes and communication history. NDIS budget tracking applies to plan-funded participants, while private clients are rostered, documented and invoiced through the same system.
