Human Services · NDIS · Aged Care · Youth Residential · Domestic Violence · Child Care · OSHC · Community Services
Titus was designed inside a real NDIS provider running 80+ staff. Every feature was built to solve a real problem, not a hypothetical one. NDIS Practice Standards. SCHADS Award. Crisis documentation. Government audits. Handled.
Real problems. Real fixes. Not a feature list dressed up as empathy.
"Two weeks of panic before every audit."
18 compliance registers, always live. Audit pack generated in one click. No scrambling. No late nights pulling spreadsheets together.
"Four streams, penalties, allowances. One payroll mistake and you're in Fair Work."
Full SCHADS calculator built in. Every penalty, every allowance. Broken shifts, sleepovers, public holidays. Calculated automatically, every roster.
"3 hours every shift, writing notes for every participant."
Voice notes. AI extracts 30+ fields. Done in 2 minutes. Mapped to participant goals. Workers speak naturally, AI does the rest.
"Your phone rings at 2am. A support worker can't find a care plan."
Andy AI answers every call, 24/7. Triages, routes, takes messages. You sleep. Your staff get the information they need.
"Blue Cards, First Aid, police checks. Someone always slips through with an expired cert."
Colour-coded compliance badges. Expiry alerts fire automatically. Red means expired. Orange means expiring. No manual tracking.
"Missing a plan renewal means a gap in funding."
Automated alerts at 60, 30, 21, 14, and 7 days. Escalates automatically through your team. No plan renewal missed.
NDIS-Specific Features
Not a generic CRM with NDIS labels bolted on. Every feature maps to a real operational need.
635 NDIS price guide items loaded. Real-time utilisation bars per participant. See exactly how much funding remains across every support category. No spreadsheet. No guessing.
Incidents, complaints, risks, reportable conduct, worker screening. Five categories, six auto-populated. Every register maps directly to NDIS Practice Standards. Always audit-ready.
A permanent participant ID that follows them for life, across providers. One identity. One record. No duplicate files when a participant moves between services.
Kanban board from enquiry to active participant. Track every referral, every follow-up, every intake assessment. Nothing falls through. Conversion rates visible at a glance.
SIL registration mandatory from 1 July 2026. DVA CNS16 panel applications close 30 June 2026. Titus compliance registers support both requirements out of the box. No additional configuration. No add-on module.
Live in Production
Titus wasn't designed in a boardroom. It was built inside a real NDIS provider in Brisbane running 80+ staff.
Before Titus: 14 office staff managing 50 clients. Separate tools for rostering, compliance, payroll, and reporting. The director was in the office until 10pm most nights.
12 months later: 1 office staff member. 55 clients. The AI took care of all the reporting. The roster ran itself. After-hours calls were handled automatically.
The business recovered just under $900,000 in administrative wages in a single year. Not a projection. A measured result.
"I used to be in the office until 10pm every night. Now the AI writes my reports, handles after-hours calls, and my roster runs itself. I actually made it to my daughter's netball game last Saturday."
NDIS Provider, Brisbane QLD