122+
Active Clients Managed
$169
Per Week + GST To Rent
$6,500
To Own It Outright
24/7
AI Monitoring & Alerts
The Real Problem

Running an NDIS Org Shouldn't Feel Like This

Most providers are stuck juggling 5+ tools, missing compliance deadlines, and drowning in admin. Titus changes that.

❌ Before Titus
  • 😰 NDIS audits cause panic — documents scattered everywhere
  • 📞 Missed calls from participants and families — no call tracking
  • 📋 Staff certifications expire unnoticed — NDIS screening gaps
  • 📅 Rostering done in spreadsheets — SCHADS breaches not caught
  • 📩 SMS, calls, emails all in separate apps — messages fall through
  • 💸 No visibility into NDIS client budgets — billing surprises
  • 🗂️ Progress notes and incidents in different systems
  • 😓 New staff take weeks to onboard — no structured training
✅ After Titus
  • 🛡️ AI auditor scores your NDIS compliance automatically, every day
  • 🤖 Every call transcribed by AI, with summaries and action items
  • ✅ Staff certifications tracked with expiry alerts — zero gaps
  • 📅 SCHADS-aware rostering catches compliance breaches before they cost you
  • 📬 One inbox: SMS, calls, email, chat — nothing missed
  • 💰 Real-time client NDIS budget tracking and alerts
  • 📝 Incident registers, progress notes, and behaviour logs — all in one place
  • 🎓 Built-in LMS — onboard new staff in days, not weeks
Platform Features

Everything Your NDIS Organisation Needs

One platform. Every module. Built specifically for how Australian disability providers operate.

AI Communications

AI-Powered Multi-Channel Inbox

Every SMS, phone call, email, and chat message lands in one unified inbox — automatically transcribed and summarised by AI. Never miss a shift request, client enquiry, or family message again.

  • Inbound and outbound calls with live transcription
  • AI call summaries with action items automatically generated
  • SMS, email, and chat — all in one view
  • Enquiry pipeline: track every lead from first contact to onboarding
  • Andy AI voice assistant — answers calls 24/7
Titus CRM AI call transcription showing automated summaries and action items
NDIS Compliance

Staff Compliance & Certification Tracking

Know the real-time compliance status of every staff member across all NDIS-required certifications. Color-coded alerts catch expiring credentials before they become audit failures.

  • Track NDIS Worker Screening, First Aid, CPR, and all custom certifications
  • Visual compliance dashboard — green, amber, red status at a glance
  • Expiry alerts before renewals are due
  • Client agreements and consent forms tracked alongside staff
  • Export compliance reports for audit prep instantly
Titus CRM staff compliance dashboard showing certification status for all staff
Smart Rostering

SCHADS-Aware Scheduling & Rostering

Build and manage rosters with confidence. Titus automatically checks every shift against SCHADS Award rules — flagging overtime, minimum engagement, penalty rates, and broken shift allowances before they become expensive payroll mistakes.

  • Weekly calendar view across all staff and locations
  • Real-time SCHADS compliance checking on every shift
  • Overtime alerts, penalty rate flags, and sleepover rules enforced
  • Shift cost estimates at point of rostering
  • Timesheets integrated — staff check in, managers approve
Titus CRM smart rostering scheduler with SCHADS compliance checking
Communications Hub

Every Message. One Place.

Your team is drowning in communication channels. Titus brings SMS, phone calls, email, and chat into one organised workspace — with shift-matching suggestions and AI-powered replies.

  • Unified inbox for all communication channels
  • One-tap shift availability responses to support workers
  • AI suggests matching workers based on availability and client needs
  • Full conversation history linked to each contact
  • Team members can see full context — no dropped balls
Titus CRM unified inbox showing SMS, calls, email and chat in one view
🛡️ Unique to Titus

The NDIS Auditor — Automated Compliance Scoring

Titus is the only NDIS platform with a built-in AI auditor that scores your compliance against the NDIS Practice Standards — automatically, every day. Know where you stand before the auditors arrive.

22
NDIS Practice Standards assessed automatically
100%
Automated — no manual data entry required
PDF
Export audit-ready reports instantly
Daily
Compliance score updated every day
See the Auditor in Action →
NDIS Auditor showing compliance score of 54% with top strengths and critical risks highlighted
Who It's For

Built for NDIS Providers Who Are Ready to Operate at Scale

Titus CRM is designed for registered and unregistered NDIS providers across all support categories.

🏠

Supported Independent Living (SIL) Providers

Managing 24/7 rosters, sleepover shifts, and multiple SIL houses? Titus handles SCHADS compliance, staff certifications, and participant plans — so you can focus on quality care, not admin.

Titus for SIL providers →

🤝

Community Access & Day Programme Providers

Running group activities, managing multiple participants per shift, and tracking NDIS budgets across many clients? Titus gives you the visibility and automation to run profitable community services.

Titus for community access →

👥

In-Home Support & Complex Care Providers

Coordinating complex care plans, managing specialist support workers, and handling high volumes of incident reports and progress notes? Titus centralises everything with AI assistance.

Titus for in-home support →

📋

Support Coordination Practices

Managing plans, coordinating with multiple service providers, and tracking NDIS goal progress? Titus gives support coordinators real-time visibility into every participant's situation.

Titus for support coordination →

🌱

Growing NDIS Businesses (10–200 Staff)

Ready to step up from spreadsheets but don't want a clunky enterprise system? Titus is designed for the growing middle — powerful enough for complex operations, simple enough for everyone.

🏛️

Multi-Service Providers (DV, Aged Care + NDIS)

Operating across NDIS, Domestic Violence support, and aged care? Titus covers the full human services stack — with NDIS as the foundation. Explore Aged Care, Out of Home Care, and Domestic Violence.

Getting Started

Up and Running in Days, Not Months

No lengthy implementations. No six-month rollouts. Most providers are live within a week.

1

Book a Demo

30 minutes with our team. We'll show you the platform against your specific use case and answer every question.

2

Start Your Free Trial

21 days, full access, no credit card needed. Import your clients, staff, and start using every module.

3

We Onboard Your Team

Dedicated onboarding support to configure Titus for your organisation and train your team. Migrating data from your existing system is quoted separately.

4

Go Live & Grow Into It

Start renting, grow on the same platform, and when you're ready, own it outright — nothing to relearn, no data left behind.

Simple Pricing

Rent It. Grow Into It. Or Own It.

The same full Titus platform, three ways in — whether you're a brand-new NDIS provider getting off the ground or ready for a branded platform of your own. Not per user, so your price never climbs as you hire.

Startup Rent
$169
per week + GST, flat
Up to 100 contacts · 50 participants  ·  billed weekly
For brand-new NDIS providers getting off the ground — the complete platform, at a starter rate.
The complete Titus platform
All platform modules
Andy AI voice assistant
AI call transcription
NDIS Compliance Auditor
Rostering & SCHADS compliance
Multi-channel inbox
Client & staff management
Incident register & reports
Learning Management System
Client budget tracking
Weekly Stripe billing
Start 21-Day Free Trial →

No credit card required. No lock-in contract. Cancel anytime.

Outgrowing the caps?

Step up to Rent Titus — up to 300 contacts and 100 participants for $249/week. Same system, more headroom, no renegotiation.

Most Popular
Rent Titus
$249
per week + GST, flat
Up to 300 contacts · 100 participants  ·  billed weekly
For established, growing NDIS providers — the full platform at scale, with rent that counts toward owning.
Everything in Startup, at scale
All platform modules
Andy AI voice assistant
AI call transcription
NDIS Compliance Auditor
Rostering & SCHADS compliance
Multi-channel inbox
Client & staff management
Incident register & reports
Learning Management System
Client budget tracking
Weekly Stripe billing
Start 21-Day Free Trial →

No credit card required. No lock-in contract. Cancel anytime.

Renting isn't money down the drain.

Rent you pay in your first 8 weeks comes straight off the price of owning your platform — try it in your real business, then own it.

Own Your Platform
One-off build
$6,500
+ GST · once, no subscription
delivered in 30 days
The full platform, rebuilt as yours
Installable branded PWA app
Your colours, fonts & logo
Unlimited — no contact or participant caps
You own your data — it travels with you
Add AI Brain, Unified Inbox & 24/7 AI Voice Receptionist
No ongoing fees to Titus after delivery
Book a Build Call →

30% deposit starts the build · balance on delivery. Add-ons (one-off): AI Brain +$1,499 · Unified Inbox +$1,999 · 24/7 AI Voice Receptionist +$399. Fully loaded (all three add-ons): $10,397 +GST.

One platform, not a stack of subscriptions

Your care platform — ShiftCare, GoodHuman or similar — still leaves you paying for a separate phone system, AI receptionist, call transcription and per-head licences that climb with every hire. Titus builds all of it in — one login, no per-seat creep. Rent it weekly with no lock-in, or own it outright from $6,500 whenever you're ready — the choice is yours from day one.

Owned builds — running costs: after delivery there's no ongoing fee to Titus, but you run the platform on your own infrastructure and comms accounts (Supabase, Vercel, Cloudflare) plus email and SMS, billed directly to your own card. Costs vary by business — the business takes on its own infrastructure costs, including but not limited to API, SMS and other usage costs.

How We Compare

Titus vs. The Other NDIS Platforms

ShiftCare, GoodHuman and SupportAbility are solid NDIS platforms. But none of them run your phone system, transcribe your calls, or audit your NDIS compliance daily — and every one bills per head, so your costs climb with every hire. Titus does all of it in one platform, at a flat weekly rate.

Feature Titus CRM ShiftCare GoodHuman SupportAbility
Built-in phone & AI receptionist ✓ Calls, SMS & Andy AI built in ✗ Needs a separate phone system ✗ Needs a separate phone system ✗ Needs a separate phone system
Pricing model* Rent from $169/wk — or own it outright from $6,500, never moves as you hire $9–25/user/mo · climbs per head $25/user/mo + setup · climbs per head Per-head quote · climbs per head
AI Call Transcription ✓ Built-in ✗ ✗ ✗
AI Voice Assistant ✓ Andy AI included ✗ ✗ ✗
NDIS Compliance Auditor ✓ Automated daily scoring ✗ ✗ ~ Manual only
SCHADS Award Compliance ✓ Real-time in rostering ✓ Built-in ~ Basic ~ Basic
Unified Multi-Channel Inbox ✓ SMS, calls, email, chat ~ SMS only ~ Messaging only ✗
Predictable billing ✓ Capped weekly total ✗ Scales with headcount ✗ Scales with headcount ✗ Scales with headcount
Learning Management System ✓ Built-in LMS ~ Basic ✗ ✗
Client Budget Tracking ✓ Real-time NDIS budgets ✓ ✓ ✓
Staff Certification Tracking ✓ All credentials ✓ ~ ✓

* Pricing models. Titus is a flat weekly fee you rent — $169/week up to 100 contacts and 50 participants, $249/week up to 300 contacts and 100 participants — or you can own it outright from $6,500 as a one-off branded build. Either way it does not change as you add staff. Competitor rates are their published Australian list prices, billed per active user per month: ShiftCare from $9/user (min 5 staff), GoodHuman $25/user plus a custom implementation fee, Deputy $6.75–13/user. On per-head billing, cost climbs with every hire — at 100 staff that is roughly $900–2,500/month and rising. Those platforms also don't include a phone system, so a provider typically runs a separate AI phone/receptionist tool (~$300/month) that Titus builds in. Figures are indicative estimates, not quoted packages.

What Providers Say

NDIS Providers Love Titus

Here's what operations teams say after switching from spreadsheets and legacy systems.

★★★★★

"We were using 4 different systems before Titus. Now everything is in one place — rosters, compliance, calls, client notes. Our team spends half the time on admin compared to before."

S
Sarah M.
Operations Director, SIL Provider · Brisbane
★★★★★

"The NDIS Auditor is a game-changer. We used to spend weeks preparing for audits. Now I just run the report and know exactly what to fix. Last audit we passed with no major findings."

M
Marcus T.
CEO, Community Services Provider · Queensland
★★★★★

"The flat-rate pricing was what sold me. We've grown from 15 to 45 support workers in 12 months and our software cost hasn't changed. With ShiftCare we'd be paying triple by now."

P
Priya K.
Director, NDIS Support Coordination · NSW
Common Questions

Frequently Asked Questions

Everything NDIS providers ask before switching to Titus.

What is the best NDIS software in Australia?

The best NDIS software depends on your provider type, but Titus CRM is the only NDIS platform that combines a built-in phone system with AI call transcription, an automated NDIS compliance auditor that scores you against the NDIS Practice Standards daily, and SCHADS-aware rostering — all where you can rent it weekly from $169 or own it outright from $6,500, never per user. Platforms like ShiftCare, GoodHuman, and SupportAbility cover rostering and client management but bill per head and require separate phone and AI tools.

What is Titus CRM and who is it for?

Titus CRM is an AI-powered NDIS provider management platform designed for Australian disability service organisations. It's built for registered and unregistered NDIS providers including SIL providers, community access services, in-home support, and support coordination practices with 10 to 200+ staff.

How much does Titus CRM cost?

Titus CRM gives you three ways in. Rent it as one flat weekly fee — Startup Rent is $169/week for up to 100 contacts and 50 participants, and Rent Titus is $249/week for up to 300 contacts and 100 participants. Or own it outright with a one-off branded build from $6,500, delivered in 30 days with no subscription. Every option includes the full platform. There are no lock-in contracts on the rent tiers, billing is weekly via Stripe, and your price is not per user, so it never climbs as you hire more staff — and it includes a built-in phone system, AI receptionist and call transcription that other platforms make you buy separately.

How does Titus CRM compare to ShiftCare and GoodHuman?

Titus CRM differs from ShiftCare and GoodHuman in three key ways: (1) You rent it weekly or own it outright — never per user, so your cost doesn't grow as you hire more staff, (2) Built-in AI features including call transcription, AI voice assistant (Andy), and automated NDIS compliance scoring, and (3) A unified multi-channel inbox combining SMS, phone calls, email, and chat in one place.

What is the NDIS Compliance Auditor feature?

The NDIS Auditor is an automated compliance engine that scores your organisation's performance against the 22 NDIS Practice Standards every day. It identifies your top strengths and critical risks, tracks compliance history over time, and lets you export audit-ready PDF reports instantly — without any manual data entry.

Does Titus CRM handle SCHADS Award compliance?

Yes. Titus CRM has a SCHADS Award compliance bot built directly into the rostering module. It checks every shift in real-time against current SCHADS Award rules including minimum 2-hour engagement, overtime rates (150%/200%), broken shift allowances, sleepover provisions, and penalty rates for weekends and public holidays.

What is Andy AI?

Andy AI is Titus CRM's built-in AI voice assistant powered by ElevenLabs. Andy can answer inbound calls 24/7, collect information from callers, and route enquiries — so your team never misses a call from a participant, family member, or potential new client outside business hours.

Is there a free trial?

Yes. Titus CRM offers a 21-day free trial with full access to all platform modules. No credit card is required to start, and there is no lock-in contract — after the trial you can rent from $169/week or cancel with no obligation.

Is Titus CRM suitable for small NDIS providers?

Yes. Titus CRM is designed for NDIS organisations with 10 to 200+ staff. Brand-new providers can rent from $169/week, so smaller providers aren't penalised the way per-user platforms penalise growth — one flat price covers the whole team, and your bill stays predictable as you scale. Many providers find the NDIS Auditor and compliance automation especially valuable when they don't have a dedicated compliance team.

What NDIS modules does Titus CRM include?

Titus CRM includes: AI multi-channel inbox (SMS, calls, email, chat), AI call transcription, NDIS Practice Standards auditor, staff certification and compliance tracking, rostering and scheduling with SCHADS compliance, client and participant management, NDIS client budget tracking, incident register, progress notes, behaviour logs, Learning Management System (LMS), timesheets, contractor management, and client agreements.

Does Titus CRM work for SIL providers?

Yes. Titus CRM is particularly well-suited for Supported Independent Living (SIL) providers. The SCHADS compliance rostering handles complex sleepover shifts and 24/7 staff rotations. The multi-channel inbox centralises communication across multiple SIL houses. And the NDIS Auditor tracks compliance across all your supported living services.

Is Titus CRM cloud-based?

Yes. Titus CRM is a fully cloud-based web application that runs in any modern browser. There's nothing to install, and your team can access it from any device — desktop, tablet, or mobile. It's built on Supabase and hosted on Vercel for high availability and fast performance across Australia.

Ready to See Titus CRM in Action?

Book a free 30-minute demo and see exactly how Titus CRM eliminates admin burden for your organisation.

📅 Book a Free Demo → Start Free Trial

No credit card required · 21-day free trial · Cancel anytime