Human Services · Domestic & Family Violence · Crisis Services · Refuge Providers · Specialist DFV Services
Domestic and family violence services operate in one of the most demanding compliance environments in the sector. Block grant acquittals. Safety planning. Risk assessment escalation. Protection order tracking. Care Passport continuity when clients move between providers. Titus combines AI-powered funding management with purpose-built DFV tools so your team can focus on the people in front of them.
We understand that in DFV services, information security is not a feature. It is a non-negotiable. Titus operates with role-based access controls, meaning staff only see what they need to see for their role. Client records, case notes, and location information are protected by permission layers. They are not open to the full organisation by default. We are happy to walk through our data security architecture with your leadership team before any trial begins.
These are the problems DFV coordinators, managers, and the people they support describe to us. Here is how Titus addresses each one.
"When a woman moves interstate or changes services, she starts from scratch. Her history disappears."
Care Passport provides a permanent portable digital ID that travels with every client across providers and government departments. Risk assessments, safety plans, and case history remain accessible. No more retelling trauma to every new worker.
"Every quarter we spend three to four days pulling data from spreadsheets to satisfy funder reporting."
AI auto-generates acquittal reports from live KPI, expenditure, and client outcome data. Export to Excel, PDF, or CSV. What used to take days now takes minutes, with data that is already verified.
"We found out we had overspent a program by $40,000 three months after the fact."
Real-time budget dashboards per grant and program. AI alerts on overspend, underspend, and reallocation opportunities. You see your funding position today, not at the end of the quarter.
"Safety plans get written once, printed, and filed. Nobody reviews them until something goes wrong."
Digital safety plans with 11 sections, auto-triggers for strangulation escalation protocol, and expiry monitoring. Plans are living documents with review dates, not paperwork gathering dust.
"We complete a DVSAT and score high risk. Then nothing happens automatically. Someone has to remember to refer."
DVSAT and CRASF scoring auto-creates SAMs referrals on high or critical risk. Strangulation flags auto-notify Directors. Risk assessment flows directly into action, not a filing cabinet.
"We buy groceries for a refuge and then spend 20 minutes figuring out which grant to allocate it to."
AI analyses each expense against client profile, program eligibility, and remaining budget. Confidence scoring and auto-assignment mean your finance team spends time on decisions, not data entry.
"Our case management system was built for disability. It does not have fields for coercive control, strangulation, or financial abuse."
12 DFV-specific note categories including coercive control, strangulation, housing, financial abuse, immigration-related abuse, and technology-facilitated abuse. Built for the work you actually do.
"We know there was a breach but we have no central record. When police ask, we are scrambling."
Full lifecycle tracking for all Australian jurisdictions with breach logging and police notification tracking. Every breach is documented, timestamped, and linked to the client record.
"A perpetrator is linked to one of our clients. We need to make sure that person is never rostered near them."
Perpetrator exclusion blocks rostering. Anonymised mode hides identifying details with one click. GPS tracking is disabled by default for DFV clients. Worker safety is built into the system, not bolted on.
"At the end of every quarter, someone manually counts how many safety plans were completed. It takes a full day."
8 auto-measured KPIs pull from safety plans, risk assessments, SAMs, incidents, protection orders, and refuge data. The numbers are always current. Reporting is a click, not a project.
Every critical function in a DFV service has a corresponding capability in the platform.
| DFV Operational Need | Titus Feature |
|---|---|
| Client continuity across providers | Care Passport (permanent digital ID, cross-provider portability) |
| Block grant funding management | Funding Management (5 tabs: Grants, Programs, Expenditure, KPIs, Reports) |
| AI expense allocation | Smart Allocation engine (confidence scoring, auto-assignment) |
| Acquittal report generation | AI Report Generator (Excel, PDF, CSV export) |
| Risk assessment and escalation | DVSAT + CRASF with auto-SAM creation on high/critical risk |
| Protection order tracking | Full lifecycle across all Australian jurisdictions with breach logging |
| Safety planning | Digital Safety Plans (11 sections, strangulation protocol, expiry monitoring) |
| Anonymised client records | Anonymised Mode (one-click toggle, GPS disabled by default) |
| 24/7 crisis line triage | Andy AI Receptionist (after-hours triage, escalation, message-taking) |
| Worker safety check-ins | Task Manager with check-in workflows and missed-check-in alerts |
| Client confidentiality and restricted file access | Role-based access controls, permission layers on all records |
| Government contract KPI reporting | 8 auto-measured KPIs with real-time data capture |
| Staff credential and screening compliance | Compliance badges, automatic expiry alerts, document storage |
| Incident and critical event documentation | AI-assisted incident reports (structured, classified, timestamped) |
| DFV-specific case notes | 12 note categories (coercive control, strangulation, financial abuse) |
| Demand-variable rostering | Smart Rostering with AI shift suggestions and bulk notifications |
| Refuge bed and capacity management | Sites and Locations module with real-time occupancy tracking |
| Staff training and induction tracking | LMS with course builder, sign-off tracking, completion records |
| Internal communication and handover | Team Messenger with shift handover notes and read receipts |
Client Continuity
When a victim-survivor moves between services, interstate, or across government departments, their history should not disappear. Care Passport is a permanent digital ID that travels with every client.
A single, portable record that holds risk assessments, safety plans, protection orders, and case history. Already proven in NDIS for cross-provider continuity across hundreds of organisations.
When a client leaves your service, their Care Passport remains accessible for 12 months. Their next provider can pick up where you left off. No forms. No phone calls. No retelling.
Designed for portability across Housing, Child Safety, Health, Justice, and Police departments. One record, accessible to authorised parties, governed by consent.
Every time a woman has to retell her story to a new service, it causes harm. Care Passport eliminates that by making her record available to authorised providers before the first meeting.
Funding & Acquittals
DFV services run on block grants, not NDIS packages. Titus is built for that model. Five integrated tabs give you complete visibility over every dollar, every program, and every funder obligation.
Track every grant with its funding period, total allocation, and linked programs. See which programs draw from which grants and how much remains at any point in the cycle.
AI analyses each expense against client profile, program eligibility, and remaining budget. Confidence scoring tells your finance team how certain the allocation is. Override with one click when needed.
Generate acquittal reports from live data in minutes, not days. KPIs, expenditure breakdowns, and client outcomes are pulled automatically. Export to Excel, PDF, or CSV in the format your funder requires.
Real-time burn rate dashboards per grant and program. AI alerts when spending is tracking ahead or behind target. Reallocation recommendations before it becomes a problem, not after.
In DFV services, the people you support are not "clients" in the traditional sense. Titus uses configurable terminology throughout the platform. If your organisation uses "victim-survivor", "client", "consumer", or another term, you set it. The platform reflects your language, not ours.
Titus is built for the regulatory environment Australian DFV services operate within.
These frameworks are not just referenced in marketing material. They inform how Titus structures data capture, access controls, and reporting outputs. The platform is built to make compliance a byproduct of daily operations, not a separate administrative task.