Human Services · Long Day Care · Family Day Care · Outside School Hours Care · Vacation Care
Child care and OSHC services operate under some of the most detailed regulatory requirements in the sector. Educator ratios. NQF Quality Areas. Incident notifications. Staff qualification tracking. Government reporting. Most services manage this across whiteboards, spreadsheets, and group chats. Titus brings it into one platform. So your educators can stay in the room with the children instead of the office doing paperwork.
Long day care directors manage permanent facilities, fixed educator teams, and continuous quality improvement. These are the operational problems Titus was built to handle.
Whiteboard ratios that are wrong by 10am
Your whiteboard says you are compliant. But two educators swapped rooms, one went on break, and a casual did not show. The ratio is wrong and nobody noticed. Titus replaces the whiteboard with a live roster view that shows real-time educator-to-child ratios and flags breaches before they happen.
Scrambling for evidence before Assessment and Rating
Your assessment visit is in six weeks and you have no organised evidence for Quality Areas 4, 5, or 7. Titus captures evidence continuously as part of normal operations. When assessment time comes, generate a PDF evidence pack on demand. No scramble. No all-nighter.
Waitlist in a notebook, follow-ups in your head
Families enquire. You write their name in a book. You forget to follow up. They enrol somewhere else. Titus adapts its referral pipeline to an enrolment workflow with stages, automated follow-ups, and waitlist visibility so no family falls through the cracks.
Multi-site oversight with no single view
Approved providers running multiple centres need visibility across all sites without logging into each one separately. Titus provides multi-site dashboards with role-based access so directors see their centre and providers see everything.
OSHC coordinators run before-school, after-school, and vacation care programmes across several school sites with a largely casual workforce. Different operational profile. Same compliance framework.
Texting 15 casuals to fill tomorrow's shift
Your casual pool changes week to week. Nobody knows who is available, who is qualified for which site, or who worked last. Titus tracks availability, qualifications, and preferences, then auto-matches casuals to open shifts across your sites.
No single view across school sites
You run programmes at four schools. Each has its own folder, its own spreadsheet, its own communication channel. Titus gives you one dashboard across all sites with programme schedules, staff allocation, and attendance data in one place.
School holidays planning starts too late
Vacation care needs excursion planning, capacity limits, dietary requirements, and enough qualified staff for extended hours. Titus provides task management for programme planning alongside capacity tracking and staffing tools so nothing gets missed.
Permission slips lost, parents not informed
Sending individual texts to 200 families across four sites about schedule changes, excursion permissions, or closures. Titus handles bulk SMS and email with permission form tracking so you know exactly who has responded and who has not.
Paper sign-in sheets and manual data entry
Child Care Subsidy compliance requires accurate attendance records with timestamps. Paper sign-in sheets create double handling and errors. Titus provides digital sign-in and sign-out with timestamps that feed directly into your attendance records.
Feature Mapping
Every operational requirement mapped to a platform feature.
| Child Care / OSHC Need | Titus Feature |
|---|---|
| Educator qualification and expiry tracking | Compliance registers with colour-coded badges and automatic alerts |
| Incident notification within 24 hours | AI-assisted incident reporting with classification and timestamps |
| Educator-to-child ratio compliance | Live roster view with real-time ratio alerts |
| Sick call shift replacement | Smart rostering with AI matching and bulk SMS |
| NQF Quality Area evidence | Continuous evidence capture with PDF evidence pack generation |
| Policy and procedure review tracking | Policy register with version control and review date alerts |
| Enrolment and waitlist management | Pipeline-based enrolment workflow with automated follow-ups |
| Multi-site programme oversight | Cross-site dashboard with programme and staffing data |
| Casual workforce availability | Availability tracking with auto-matching to open shifts |
| Parent communication and permissions | Bulk SMS and email with permission form tracking |
| CCS attendance records | Digital sign-in/out with timestamps |
| After-hours parent enquiries | Andy AI 24/7 phone answering and message routing |
Compliance Frameworks
Every feature maps back to a real compliance obligation.