Communications & Voice
Built-in softphone, SMS, call recording, and 24/7 AI agent
10 features
Communications & Voice
Built-in softphone, SMS, call recording, and 24/7 AI agent
- Browser softphone — inbound & outbound calls
- Auto call recording (MP3)
- Call transcripts with manual fetch
- AI call summaries
- Full call log with contact matching
- Hunt group routing (sequential, skip-if-busy)
- Agent availability (Available / Busy / Offline)
- SMS compose — bulk send, templates, emoji, MMS
- Floating popup dialer
- 24/7 AI voice agent (answers if humans busy/offline)
Contacts & Client Profiles
Centralised database with 9-tab client profiles and NDIS goals
8 features
Contacts & Client Profiles
Centralised database with 9-tab client profiles and NDIS goals
- Full contact management — centralised database
- Client profiles with 9-tab layout (Details, NDIS Plan, Support Plan, Budget, Progress Notes, Incidents, Agreements, Documents, Contact History)
- NDIS goals management (CRUD)
- Support plans with AI generation
- Digital service agreements
- Staff profiles with compliance tracking
- Jobseeker / referral pipeline
- Contractor management with ABN validation
Quality Management System (QMS)
15 compliance registers with continuous AI auditing
15 registers
Quality Management System (QMS)
15 compliance registers with continuous AI auditing
- Incidents register
- Complaints register
- Risk register
- Feedback register
- Worker screening register
- Consent tracking register
- Medication management register
- Restrictive practices register
- Behaviour support plans register
- Training records register
- Policy documents register
- Audit logs register
- Continuous improvement register
- Hazard register
- Equipment register
- NDIS Auditor AI — continuous compliance scanning
HR & Recruitment ATS
End-to-end hiring pipeline with AI-powered CV scanning
6 features
HR & Recruitment ATS
End-to-end hiring pipeline with AI-powered CV scanning
- Kanban hiring pipeline (drag-and-drop stages)
- AI CV extraction (upload PDF, auto-populate)
- Contractor ABN validation (ABR API)
- Digital employment contract signing
- Staff compliance badges (colour-coded)
- Expiry alerts (60 / 30 / 21 / 14 / 7 / 3 / 1 days)
Rostering & Scheduling
Drag-and-drop roster builder with SCHADS Award compliance
6 features
Rostering & Scheduling
Drag-and-drop roster builder with SCHADS Award compliance
- Drag-and-drop roster builder
- SCHADS Award compliance engine
- Real-time client budget tracking
- Staff availability management
- Shift applications (workers apply for unassigned shifts)
- Conflict warnings (unavailability detection)
AI Features
AI-powered reports, voice-to-text, compliance scanning, and more
6 features
AI Features
AI-powered reports, voice-to-text, compliance scanning, and more
- AI Report Writing (progress notes, incident reports)
- Voice-to-text notes (Web Speech API, en-AU)
- NDIS Auditor AI (continuous compliance scanning)
- AI call summaries
- AI CV extraction
- 24/7 AI Voice Agent "Denise" (add-on)
Client Budget Tracking
Live NDIS budget utilisation integrated in the roster scheduler
4 features
Client Budget Tracking
Live NDIS budget utilisation integrated in the roster scheduler
- Live utilisation bars per support category
- SIL, Community Access, Transport categories
- Budget vs actual spend tracking
- Integrated in roster scheduler
Worker Portal (Mobile)
Mobile-first PWA with roster, timesheets, and document uploads
6 features
Worker Portal (Mobile)
Mobile-first PWA with roster, timesheets, and document uploads
- Mobile-first responsive design (PWA)
- 5 tabs: Roster, Clients, Timesheets, Availability, My Details
- Progress note creation from shifts
- Photo attachments from mobile camera
- Document upload with AI verification (Claude Vision)
- Login alerts for cert expiry
Free Tools
No login required — free NDIS tools for any provider
2 tools
Free Tools
No login required — free NDIS tools for any provider
- NDIS Service Agreement Builder — generate compliant service agreements instantly
- NDIS Roster of Care Calculator — calculate staffing hours and costs