In-Home Support Software

Run More Visits.
Less Admin. Zero Compliance Risk.

Titus CRM is built for NDIS in-home support providers delivering high-volume shifts. Manage rosters, progress notes, staff certifications, timesheets, and client communications — in one platform, with SCHADS Award compliance baked in.

Start 21-Day Trial Book a Free Demo See Pricing →
SCHADS Award compliance on every shift $350/week flat for your whole organisation 21-day free trial No lock-in contract
NDIS in-home support shift roster calendar with SCHADS compliance checking
100% SCHADS compliance on every shift published
24/7 Andy AI answers after-hours family calls
22 NDIS Practice Standards tracked daily
$350 Flat weekly rate, no per-user fees
Common Challenges

The in-home support headaches Titus CRM solves

High shift volumes + complex clients + compliance demands = massive admin burden. Here's how we fix it.

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SCHADS Award Errors Cost You

Broken shift penalties, sleepover allowances, and overtime rates miscalculated on every roster — creating payroll disputes and Fair Work exposure.

SCHADS Compliance Bot flags every violation before shifts are published

📝

Progress Notes at Scale

Your support workers do 12+ visits a day. Progress notes written from memory, late, or inconsistently — a problem the moment NDIS Commission looks.

NDIS-compliant note templates + AI prompts on every shift completion

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Expired Staff Certifications

A worker with an expired NDIS Worker Screening check or lapsed First Aid arrives at a client's home — you're liable and you didn't even know.

Automated expiry alerts weeks in advance for every certification

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After-Hours Family Calls

Families call at 10pm about their loved one. Your on-call manager fields calls that don't need escalation — burning out your team.

Andy AI answers routine calls 24/7, escalates only what needs a human

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NDIS Budget Visibility

You're delivering supports without knowing if the participant has funding left. Claim rejections and conversations about underfunded plans catch you off guard.

Real-time NDIS funding balance per participant, per category

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Audit Preparation Panic

NDIS registration renewal time means 3 months of hunting for documents, evidence, and progress notes across multiple systems.

Daily compliance score + one-click audit PDF export ready at any time

Platform Features

Every tool an in-home support provider needs

Run your entire operation — rosters, compliance, comms, and documentation — from one platform.

Smart Rostering with SCHADS Built In

Build and publish shift rosters in a visual weekly calendar. The SCHADS Compliance Bot automatically flags broken shift penalties, overtime, sleepover allowances, and penalty rate violations before you publish — protecting you from payroll disputes.

  • Visual weekly shift calendar for all staff
  • SCHADS Compliance Bot on every shift
  • Overtime, broken shift, and penalty rate detection
  • Staff check-in and timesheet integration
  • Real-time SCHADS Award compliance alerts
See SCHADS Rostering →
NDIS in-home support rostering software with SCHADS Award compliance checking

Staff Certification Tracking — Never Miss an Expiry

Track every support worker's certifications in one colour-coded dashboard: NDIS Worker Screening, First Aid, CPR, Manual Handling, and any custom certification. Automated alerts fire weeks before expiry so you act in time.

  • NDIS Worker Screening Check tracking
  • First Aid, CPR, and Manual Handling expiry alerts
  • Custom certification types for your organisation
  • Colour-coded dashboard: green / amber / red
  • Built-in LMS for staff training compliance
See Staff Compliance →
Staff certification tracking dashboard for NDIS in-home support providers

Multi-Channel Inbox — SMS, Calls, Email, Chat in One Place

All your participant and family communications in one unified inbox. No more checking three apps for messages. Andy AI handles routine after-hours enquiries automatically so your team isn't on call 24/7.

  • Unified inbox: SMS, phone, email, chat
  • Andy AI voice assistant for after-hours calls
  • AI call transcription with summaries and action items
  • Communication history linked to each participant profile
See the Inbox →
Multi-channel inbox for NDIS in-home support providers with SMS calls email and chat
SCHADS Award Compliance

Every Shift.
Every Rule. Automatically.

The SCHADS Award is the most complex enterprise agreement in the disability sector. Titus CRM's SCHADS Compliance Bot checks every single shift against the Award before it's published — so violations are caught before they become payroll disputes or Fair Work claims.

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Broken Shift Penalties Flags when unpaid gaps between shift parts trigger mandatory allowances
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Sleepover Allowances Automatically applies correct sleepover and active night rates
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Overtime & Penalty Rates Detects weekend, public holiday, and overtime rate requirements
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Minimum Engagement Ensures shifts meet minimum hours under the Award
SCHADS Award compliance checking on NDIS in-home support shifts
NDIS Compliance Auditor

Pass Your NDIS Registration Audit Without the Scramble

The Titus NDIS Compliance Auditor scores your in-home support operation against all 22 NDIS Practice Standards every single day. Every shift, every note, every incident is tracked — so when the auditors arrive, your evidence is already organised and exportable as a PDF.

  • 22 NDIS Practice Standards tracked daily
  • Automatic compliance score updated each day
  • Gap analysis: see exactly what needs fixing
  • One-click audit-ready PDF export
  • Mandatory NDIS incident notification tracking
See Compliance Auditor →
NDIS compliance auditor for in-home support providers showing practice standards scoring

See Titus CRM running your in-home support operation

Book a 20-minute demo and we'll walk through SCHADS rostering, staff compliance, and the NDIS auditor on a live environment built for in-home support.

📅 Book Your Free Demo

Pick a time that suits you — 30-minute demo, no pressure, no commitment.

📅 Book a Free Demo →

No credit card · 21-day free trial · Cancel anytime

21-day free trial No lock-in contract SCHADS compliance from day one