122+
Active Clients Managed
$350
Per Week, All-In
20
User Licences Included
24/7
AI Monitoring & Alerts
The Real Problem

Running an NDIS Org Shouldn't Feel Like This

Most providers are stuck juggling 5+ tools, missing compliance deadlines, and drowning in admin. Titus changes that.

❌ Before Titus
  • 😰 NDIS audits cause panic — documents scattered everywhere
  • 📞 Missed calls from participants and families — no call tracking
  • 📋 Staff certifications expire unnoticed — NDIS screening gaps
  • 📅 Rostering done in spreadsheets — SCHADS breaches not caught
  • 📩 SMS, calls, emails all in separate apps — messages fall through
  • 💸 No visibility into NDIS client budgets — billing surprises
  • 🗂️ Progress notes and incidents in different systems
  • 😓 New staff take weeks to onboard — no structured training
✅ After Titus
  • 🛡️ AI auditor scores your NDIS compliance automatically, every day
  • 🤖 Every call transcribed by AI, with summaries and action items
  • ✅ Staff certifications tracked with expiry alerts — zero gaps
  • 📅 SCHADS-aware rostering catches compliance breaches before they cost you
  • 📬 One inbox: SMS, calls, email, chat — nothing missed
  • 💰 Real-time client NDIS budget tracking and alerts
  • 📝 Incident registers, progress notes, and behaviour logs — all in one place
  • 🎓 Built-in LMS — onboard new staff in days, not weeks
Platform Features

Everything Your NDIS Organisation Needs

One platform. Every module. Built specifically for how Australian disability providers operate.

AI Communications

AI-Powered Multi-Channel Inbox

Every SMS, phone call, email, and chat message lands in one unified inbox — automatically transcribed and summarised by AI. Never miss a shift request, client enquiry, or family message again.

  • Inbound and outbound calls with live transcription
  • AI call summaries with action items automatically generated
  • SMS, email, and chat — all in one view
  • Enquiry pipeline: track every lead from first contact to onboarding
  • Andy AI voice assistant — answers calls 24/7
Titus CRM AI call transcription showing automated summaries and action items
NDIS Compliance

Staff Compliance & Certification Tracking

Know the real-time compliance status of every staff member across all NDIS-required certifications. Color-coded alerts catch expiring credentials before they become audit failures.

  • Track NDIS Worker Screening, First Aid, CPR, and all custom certifications
  • Visual compliance dashboard — green, amber, red status at a glance
  • Expiry alerts before renewals are due
  • Client agreements and consent forms tracked alongside staff
  • Export compliance reports for audit prep instantly
Titus CRM staff compliance dashboard showing certification status for all staff
Smart Rostering

SCHADS-Aware Scheduling & Rostering

Build and manage rosters with confidence. Titus automatically checks every shift against SCHADS Award rules — flagging overtime, minimum engagement, penalty rates, and broken shift allowances before they become expensive payroll mistakes.

  • Weekly calendar view across all staff and locations
  • Real-time SCHADS compliance checking on every shift
  • Overtime alerts, penalty rate flags, and sleepover rules enforced
  • Shift cost estimates at point of rostering
  • Timesheets integrated — staff check in, managers approve
Titus CRM smart rostering scheduler with SCHADS compliance checking
Communications Hub

Every Message. One Place.

Your team is drowning in communication channels. Titus brings SMS, phone calls, email, and chat into one organised workspace — with shift-matching suggestions and AI-powered replies.

  • Unified inbox for all communication channels
  • One-tap shift availability responses to support workers
  • AI suggests matching workers based on availability and client needs
  • Full conversation history linked to each contact
  • Team members can see full context — no dropped balls
Titus CRM unified inbox showing SMS, calls, email and chat in one view
🛡️ Unique to Titus

The NDIS Auditor — Automated Compliance Scoring

Titus is the only NDIS platform with a built-in AI auditor that scores your compliance against the NDIS Practice Standards — automatically, every day. Know where you stand before the auditors arrive.

22
NDIS Practice Standards assessed automatically
100%
Automated — no manual data entry required
PDF
Export audit-ready reports instantly
Daily
Compliance score updated every day
See the Auditor in Action →
NDIS Auditor showing compliance score of 54% with top strengths and critical risks highlighted
Who It's For

Built for NDIS Providers Who Are Ready to Operate at Scale

Titus CRM is designed for registered and unregistered NDIS providers across all support categories.

🏠

Supported Independent Living (SIL) Providers

Managing 24/7 rosters, sleepover shifts, and multiple SIL houses? Titus handles SCHADS compliance, staff certifications, and participant plans — so you can focus on quality care, not admin.

🤝

Community Access & Day Programme Providers

Running group activities, managing multiple participants per shift, and tracking NDIS budgets across many clients? Titus gives you the visibility and automation to run profitable community services.

👥

In-Home Support & Complex Care Providers

Coordinating complex care plans, managing specialist support workers, and handling high volumes of incident reports and progress notes? Titus centralises everything with AI assistance.

📋

Support Coordination Practices

Managing plans, coordinating with multiple service providers, and tracking NDIS goal progress? Titus gives support coordinators real-time visibility into every participant's situation.

🌱

Growing NDIS Businesses (10–200 Staff)

Ready to step up from spreadsheets but don't want a clunky enterprise system? Titus is designed for the growing middle — powerful enough for complex operations, simple enough for everyone.

🏛️

Multi-Service Providers (DV, Aged Care + NDIS)

Operating across NDIS, Domestic Violence support, and aged care? Titus is building for the full human services stack — with NDIS as the foundation.

Getting Started

Up and Running in Days, Not Months

No lengthy implementations. No six-month rollouts. Most providers are live within a week.

1

Book a Demo

30 minutes with our team. We'll show you the platform against your specific use case and answer every question.

2

Start Your Free Trial

21 days, full access, no credit card needed. Import your clients, staff, and start using every module.

3

We Onboard Your Team

Dedicated onboarding support to configure Titus for your organisation, train your team, and migrate your data.

4

Go Live & Scale

$350/week flat rate. No per-user surprises. Scale your team without your software bill blowing out.

Simple Pricing

One Flat Rate. No Surprises.

Unlike competitors who charge per user and punish you for growing, Titus is flat-rate. Pick the plan that fits, or get a build scoped to your organisation.

Titus CRM — Standard Plan
$350
per week + GST  ·  one organisation
= $18,200/year  ·  ~$1,517/month
20 user licences included
All platform modules
Andy AI voice assistant
AI call transcription
NDIS Compliance Auditor
Rostering & SCHADS compliance
Multi-channel inbox
Client & staff management
Incident register & reports
Learning Management System
Client budget tracking
Weekly Stripe billing
Start 21-Day Free Trial →

No credit card required. No lock-in contract. Cancel anytime.

Need more than 20 users?

Add extra seats at just $15/user/month. No tier upgrades, no renegotiation — just add as you grow.

📞 Communication Usage Charges

SMS, inbound/outbound calls, and MMS are billed by use via Twilio and are additional to the subscription fee. Typical rates: SMS $0.10–$0.18/msg · Voice $0.10–$0.20/min. Most providers spend $20–$80/month on comms usage. Full rate schedule at hello@titus-crm.com.

Most Popular
Titus CRM — Growth Plan
$500
per week + GST  ·  one organisation
= $26,000/year  ·  ~$2,167/month
50 user licences included
All platform modules
Andy AI voice assistant
AI call transcription
NDIS Compliance Auditor
Rostering & SCHADS compliance
Multi-channel inbox
Client & staff management
Incident register & reports
Learning Management System
Client budget tracking
Weekly Stripe billing
Start 21-Day Free Trial →

No credit card required. No lock-in contract. Cancel anytime.

Need more than 50 users?

Add extra seats at just $15/user/month. No tier upgrades, no renegotiation — just add as you grow.

📞 Communication Usage Charges

SMS, inbound/outbound calls, and MMS are billed by use via Twilio and are additional to the subscription fee. Typical rates: SMS $0.10–$0.18/msg · Voice $0.10–$0.20/min. Most providers spend $20–$80/month on comms usage. Full rate schedule at hello@titus-crm.com.

Enterprise
Custom Quote Build
Custom
scoped & priced to your organisation
Unlimited user licences
White-label platform & branding
Custom modules & workflows
Custom integrations & API access
Dedicated onboarding & training
Priority & SLA-backed support
Multi-site / multi-organisation
Fixed-price scoped quote
Book a Discovery Call →

We'll scope your build and provide a fixed quote — no surprises.

How We Compare

Titus vs. The Other NDIS Platforms

ShiftCare and GoodHuman are great products. But they weren't built around AI — and neither had flat-rate pricing.

Feature Titus CRM ShiftCare GoodHuman SupportAbility
Pricing $350/wk flat rate From $9/user/month $25/user/month (min 50) Custom / per user
AI Call Transcription ✓ Built-in ✗ ✗ ✗
AI Voice Assistant ✓ Andy AI included ✗ ✗ ✗
NDIS Compliance Auditor ✓ Automated daily scoring ✗ ✗ ~ Manual only
SCHADS Award Compliance ✓ Real-time in rostering ✓ Rostering only ~ Basic ~ Basic
Unified Multi-Channel Inbox ✓ SMS, calls, email, chat ~ SMS only ~ Messaging only ✗
Flat-Rate Pricing ✓ One price, all users ✗ Per user ✗ Per user ✗ Per user
Learning Management System ✓ Built-in LMS ~ Basic ✗ ✗
Client Budget Tracking ✓ Real-time NDIS budgets ✓ ✓ ✓
Staff Certification Tracking ✓ All credentials ✓ ~ ✓
What Providers Say

NDIS Providers Love Titus

Here's what operations teams say after switching from spreadsheets and legacy systems.

★★★★★

"We were using 4 different systems before Titus. Now everything is in one place — rosters, compliance, calls, client notes. Our team spends half the time on admin compared to before."

S
Sarah M.
Operations Director, SIL Provider · Brisbane
★★★★★

"The NDIS Auditor is a game-changer. We used to spend weeks preparing for audits. Now I just run the report and know exactly what to fix. Last audit we passed with no major findings."

M
Marcus T.
CEO, Community Services Provider · Queensland
★★★★★

"The flat-rate pricing was what sold me. We've grown from 15 to 45 support workers in 12 months and our software cost hasn't changed. With ShiftCare we'd be paying triple by now."

P
Priya K.
Director, NDIS Support Coordination · NSW
Common Questions

Frequently Asked Questions

Everything NDIS providers ask before switching to Titus.

What is Titus CRM and who is it for?

Titus CRM is an AI-powered NDIS provider management platform designed for Australian disability service organisations. It's built for registered and unregistered NDIS providers including SIL providers, community access services, in-home support, and support coordination practices with 10 to 200+ staff.

How much does Titus CRM cost?

Titus CRM is $350 per week plus GST (equal to $18,200/year or approximately $1,517/month) for one organisation with 20 user licences included. Additional users above 20 are $15 per user per month. There are no hidden fees, no lock-in contracts, and billing is weekly via Stripe.

How does Titus CRM compare to ShiftCare and GoodHuman?

Titus CRM differs from ShiftCare and GoodHuman in three key ways: (1) Flat-rate pricing means your cost doesn't grow as you hire more staff, (2) Built-in AI features including call transcription, AI voice assistant (Andy), and automated NDIS compliance scoring, and (3) A unified multi-channel inbox combining SMS, phone calls, email, and chat in one place.

What is the NDIS Compliance Auditor feature?

The NDIS Auditor is an automated compliance engine that scores your organisation's performance against the 22 NDIS Practice Standards every day. It identifies your top strengths and critical risks, tracks compliance history over time, and lets you export audit-ready PDF reports instantly — without any manual data entry.

Does Titus CRM handle SCHADS Award compliance?

Yes. Titus CRM has a SCHADS Award compliance bot built directly into the rostering module. It checks every shift in real-time against current SCHADS Award rules including minimum 2-hour engagement, overtime rates (150%/200%), broken shift allowances, sleepover provisions, and penalty rates for weekends and public holidays.

What is Andy AI?

Andy AI is Titus CRM's built-in AI voice assistant powered by ElevenLabs. Andy can answer inbound calls 24/7, collect information from callers, and route enquiries — so your team never misses a call from a participant, family member, or potential new client outside business hours.

How long does it take to get set up?

Most NDIS providers are live and operational within one week. Titus includes dedicated onboarding support to help configure the platform for your organisation, train your team, and import your existing client and staff data. There's no lengthy implementation — most teams start using core features on day one.

Is there a free trial?

Yes. Titus CRM offers a 21-day free trial with full access to all platform modules. No credit card is required to start the trial. After 21 days, you can subscribe at $350/week or cancel with no obligation.

Is Titus CRM suitable for small NDIS providers?

Yes. Titus CRM is designed for NDIS organisations with 10 to 200+ staff. The flat-rate pricing means smaller providers ($350/week covers the whole team up to 20 users) aren't penalised the way per-user platforms penalise growth. Many providers find the NDIS Auditor and compliance automation especially valuable when they don't have a dedicated compliance team.

What NDIS modules does Titus CRM include?

Titus CRM includes: AI multi-channel inbox (SMS, calls, email, chat), AI call transcription, NDIS Practice Standards auditor, staff certification and compliance tracking, rostering and scheduling with SCHADS compliance, client and participant management, NDIS client budget tracking, incident register, progress notes, behaviour logs, Learning Management System (LMS), timesheets, contractor management, and client agreements.

Does Titus CRM work for SIL providers?

Yes. Titus CRM is particularly well-suited for Supported Independent Living (SIL) providers. The SCHADS compliance rostering handles complex sleepover shifts and 24/7 staff rotations. The multi-channel inbox centralises communication across multiple SIL houses. And the NDIS Auditor tracks compliance across all your supported living services.

Is Titus CRM cloud-based?

Yes. Titus CRM is a fully cloud-based web application that runs in any modern browser. There's nothing to install, and your team can access it from any device — desktop, tablet, or mobile. It's built on Supabase and hosted on Vercel for high availability and fast performance across Australia.

Ready to See Titus CRM in Action?

Book a free 30-minute demo and see exactly how Titus CRM eliminates admin burden for your organisation.

📅 Book a Free Demo → Start Free Trial

No credit card required · 21-day free trial · Cancel anytime